CAREERS

Customer Success Manager

Toronto, Ontario

Come raise the bar with us at Accrue

At Accrue, we believe Customer Success is not just about keeping accounts happy. It is about driving real growth, creating clarity, and building relationships that last. Our CSMs are trusted partners to some of the most recognizable brands on Amazon, guiding them through the complexity of retail media and helping them win across North America.

If you are energized by growth targets, love diving into data, and thrive in a fast-moving, collaborative environment, this might be your next home.

What You’ll Do

Execute with Excellence

  • Own your portfolio of Amazon clients, managing communication, timelines, and deliverables end-to-end.
  • Keep meetings sharp, action-oriented, and solution-focused.
  • Provide structure and clarity in a high-volume, fast-moving environment.

    • Lead Strategically
  • Deliver client-facing business reviews that bring insights and clear recommendations.
  • Connect advertising strategies with retail health, competitive data, and market signals.
  • Proactively identify areas for optimization and improvement don’t wait to be asked.

    • Educate & Empower
  • Lead onboarding sessions to guide new clients through Amazon’s systems, best practices, and key tools.
  • Simplify complex concepts and help clients gain confidence managing their brands on Amazon.
  • Act as a trusted advisor to clients learning the platform for the first time.

    • Grow & Retain Business
  • Drive account growth through consistent results and relationship-building.
  • Identify opportunities for upsell, cross-sell, or expansion aligned with client goals.

    • Stay Sharp on Amazon
  • Maintain strong knowledge of Amazon Ads, Vendor/Seller Central, and retail metrics.
  • Share insights with both clients and internal teams to elevate performance.

    • Grow Yourself & the Team
  • Share best practices and learnings across the team.
  • Invest in your own growth through training and certifications.
  • Support teammates by mentoring, onboarding, or simply being a great collaborator.

    • What We’re Looking For

  • 2 - 4 years of experience in account management, customer success, or digital media - Amazon experience required.
  • Proven ability to manage clients independently and handle a large book of business.
  • Strong understanding of Amazon retail and advertising tools.
  • Excellent written and verbal communication in English.
  • Highly organized, data-literate, and solution-oriented.
  • Comfortable working in remote, global, fast-paced settings.
  • Availability during North American time zones (EST/CST).

    • Qualifications

  • Amazon Ads Advanced Partner with accounts spanning North America.
  • Technical: Familiarity with Amazon Ads Console, Vendor/Seller Central, and project management tools (ClickUp, Asana, etc.).
  • Bonus: Prior experience in agency environments or multi-account management.

    • Why Accrue

  • Our founders are Ex-Amazon employees who bring expertise that goes beyond a typical media agency.
  • We are an Amazon Ads Advanced Partner with accounts across North America.
  • Amazon Ads Advanced Partner with accounts spanning North America.
  • A growth-driven, supportive culture that invests in training and career development.
  • We invest in your growth, your certifications, and your career path in a supportive, high-performance culture.

    • Sound like you? Come raise the bar with us.

    Apply Now
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