Accrue – Full Service Amazon Marketing Agency

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Senior Customer Success Manager

CAREERS

Senior Customer Success Manager

Come raise the bar with us at Accrue

At Accrue, Customer Success is about driving real growth, creating clarity, and building relationships that last. Our Senior CSMs are strategic partners to recognizable brands on Amazon, guiding them through retail media and retail health across North America.

We have an immediate opening for a Senior Customer Success Manager who will dedicate significant focus to one large strategic account, while also managing a select portfolio of additional clients. This role is both high-visibility and high-impact, requiring someone who can operate strategically while delivering excellence in day-to-day execution.

What You'll Do

Own growth and retention

  • Lead a portfolio anchored by a large strategic account, aligning goals, roadmaps, and success criteria.
  • Identify smart expansion opportunities that help clients win.

    • Lead strategically
  • Run client business reviews that deliver insights and clear recommendations.
  • Connect advertising with retail health, inventory, content, and competitive signals.
  • Bring proactive ideas every month and turn them into action.

    • Execute with excellence
  • Keep plans, timelines, and communication crisp and accountable in our project management software.
  • Send tight meeting notes and action items and keep work on track.
  • Run high-quality client meetings with clear agendas and follow-through.

    • Stay sharp on Amazon
  • Maintain strong expertise in Amazon Sponsored Ads, DSP, and Retail programs.
  • Translate platform changes into practical guidance for clients and the team.
  • Lead client-facing learning sessions on Amazon strategy or features.

    • Grow the team
  • Mentor CSMs, support onboarding, and share repeatable best practices.
  • Model the behaviors that raise the bar across the org.

    • What You'll Bring

  • Minimum 5 to 6 years of account management experience.
  • Expertise in Amazon, including Sponsored Ads, DSP, and Retail.
  • Preferred base in the Toronto market.
  • Preferred experience managing Canadian-based clients.
  • Proven success in client servicing within an agency or similar environment.
  • Comfort with data, dashboards, and executive-level communication.
  • Ownership mindset with a calm, solutions-first approach.
  • Ability and willingness to travel within North America as needed.

    • Recommended Qualifications

  • Amazon Ads certifications (Sponsored Ads, DSP, Retail) or equivalent.
  • Proficiency with Google Workspace (Drive, Docs, Sheets).
  • Working knowledge of Canva or similar design tools.
  • Experience using project management software.
  • Familiarity with Amazon 3P tools such as Helium10 and Keepa.
  • Experience with market share and share-of-voice applications.

    • Location, Compensation, and Benefits

  • Location: Toronto, ON (preferred)
  • This is a salaried position with bonus eligibility
  • Includes health benefits, vacation days, and personal/sick days

    • Why Accrue

  • Our founders are Ex-Amazon employees who bring expertise that goes beyond a typical media agency.
  • We are an Amazon Ads Advanced Partner with accounts across North America.
  • We activate 24-hour coverage during tentpole events.
  • We invest in your growth, your certifications, and your career path in a supportive, high-performance culture.

    • Sound like you? Come raise the bar with us.

    Apply Now
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